Privacy Policy

1. Information We Collect

SBS Computer Consultancy (Pvt) Ltd ("SBSCC", "we", "our", or "us") collects information you provide directly to us when you request a demo, contact us, or use our ERPNext hosting services. This includes your name, email address, phone number, company name, and business requirements. We may also collect technical information such as IP addresses, browser type, and usage data when you visit our website.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our ERPNext hosting and support services
• Communicate with you about your account, demos, and support requests
• Send technical notices, updates, and security alerts
• Respond to your comments, questions, and requests
• Comply with legal obligations

3. Data Hosting & Security

Your ERPNext data is hosted on secure servers with industry-standard protections including encrypted data transmission (SSL/TLS), regular automated backups, firewall protection, and role-based access controls. We do not sell, trade, rent, or otherwise transfer your personal data or business data to third parties without your explicit consent, except as required by law.

4. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Upon termination of services, your data will be retained for 30 days before permanent deletion, giving you adequate time to export your information. You may request early deletion at any time by contacting us.

5. Cookies

Our website uses cookies to improve your browsing experience. These are used for session management and basic analytics purposes only. We do not use cookies for advertising. You may disable cookies in your browser settings, though this may affect certain site functionality.

6. Third-Party Services

We use ERPNext (developed by Frappe Technologies) as the underlying ERP platform. Your use of the platform is subject to ERPNext's open-source MIT/GNU licensing terms. We do not share your data with advertising networks, data brokers, or marketing platforms.

7. Your Rights

You have the right to access, correct, or request deletion of your personal data at any time. You may also request a copy of the data we hold about you or ask us to restrict processing in certain circumstances. To exercise any of these rights, contact us using the details below.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a prominent notice on our website. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.